Shipping & Delivery

Lashmere strives to deliver your products quickly, safely, and efficiently. We offer shipping throughout Sweden with free shipping on all orders, regardless of order value.

Processing Time: 2–4 business days
(The time it takes us to process, pack, and ship your order.)

Delivery Time: 4–8 business days after your order has been shipped.
(Delivery times may vary depending on your shipping address and the carrier's capacity.)

A tracking number will be sent automatically by email once your order has been dispatched.

All orders are shipped from our local warehouses within the EU to ensure fast and reliable delivery.

International Shipments and Import Fees

In some cases, products may be shipped from our international warehouse. For these shipments, customs duties, VAT, and other import-related charges may apply.

These fees are the responsibility of the customer in accordance with applicable customs regulations and are considered private imports. Lashmere has no control over these charges and is not responsible for any additional costs incurred during customs clearance.

Order Confirmation & Tracking

After placing your order, an order confirmation will be sent to the email address provided.

Once your order has been shipped, you will receive a separate email containing a tracking link so you can monitor your delivery.

If you have not received your order confirmation within 24 hours, please check your spam or junk folder or contact us at support@lashmere.shop.

Unclaimed Packages

Packages are normally held at the pickup point for 7 days after arrival. If the package is not collected within this period, it will be returned to our warehouse.

Packages registered as "Unclaimed" will incur an administrative fee of GBP 10 to cover shipping and handling costs.

If you wish to cancel your purchase after placing your order, you must first collect the package and then return it in accordance with our Return Policy. This is to prevent the shipment from being classified as an unclaimed package.

Delivery Delays and Shipping Issues

We always do our best to deliver your order within the estimated delivery timeframe. However, delays may occur due to circumstances beyond our control, such as customs processing, high carrier demand, or force majeure.

Lashmere is not responsible for delays caused by third parties (such as PostNord or DHL), but we are happy to assist you in tracking your shipment.

If you have any questions regarding a delayed delivery, please contact our customer support at support@lashmere.shop.

Shipping Address

The customer is responsible for ensuring that the shipping address provided is accurate and complete.

If a shipment is returned due to an incorrect or incomplete shipping address, the customer will be responsible for any additional shipping costs required to resend the package.

Contact

If you have any questions regarding shipping, delivery times, or special requests, please contact us by email at support@lashmere.shop.